Why was my package returned to me?

Why was my package returned to me?

A package may be returned for a variety of reasons.


Reason for Package Return: UPS may return a package as undeliverable for the following reasons:
  1. The address is incomplete or incorrect.
  2. The package information does not match the information entered on the label.
  3. The recipient refused the package.
  4. The package was waiting for pickup at the recipient's local post office or UPS pickup location, but the recipient never picked it up.
  5. The postman or UPS agent was unable to access the address (for example, because the gate was locked, the store was closed, etc.), or the recipient does not live at the address shown on the label.

Check the UPS tracking page to find out why the package was returned.

  1. To find out why a package was returned, first check the UPS tracking page.
    1. Returned UPS packages: For returned UPS packages, you will see a "Returned to Sender" graphic indicator when you enter the tracking number in the UPS Tracking Portal.
  2. What if UPS does not indicate a reason for the return? If you don't see an update like the one above indicating the reason the package was returned, your next option is to wait for UPS to return it to you.
    1. Check the package notes: When the carrier returns your package, they should include a note (paper, sticker, or handwritten) explaining any issues.

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